If you are interested to order an item from The Closet, you can place an order online with simple check out steps or visit one of our retail shops in Downtown Katamya, New Cairo or Galleria 40 in Sheikh zayed 

All our prices are fixed, however if item didn't get sold after 2 months there's a possibility of price reduction

All our products are 100% authentic. With over 15 years of experience in the market, our highly trained authentication team carefully verifies each item. In addition, we utilize advanced authenticity verification technology approved by the Dubai Department of Economy.

Every purchase comes with a Certificate of Authenticity issued by our company, included in the invoice. This certificate guarantees a full refund if any item is ever proven to be counterfeit.

Each item comes with the specific inclusions provided by the consignor — this may include a dust bag, box, or both. To see exactly what’s included with a particular item, please refer to the product page and check the description section, where all details are clearly listed.

New arrivals are released every Monday and Thursday. To stay updated, you can join our dedicated “Just Arrived” Instagram channel or simply follow us on Instagram, check our website, or browse the app on those days.

Simply send us a screenshot of the product via WhatsApp at +20 1020320318, and our team will gladly provide you with all the information you need.

The Closet is not liable for the possible outcome of the item from personal usage, and that further issue towards the item should be addressed to the manufacturer (authorized dealer of the brand).

We offer several convenient payment options:

• Cash on delivery
• Visa and MasterCard payments at our stores and on our website
• Secure payment link
• Installment plans through Souhoola, ValU, Contact, and Forsa, allowing you to split your purchase into manageable payments (subject to each provider’s terms and conditions)

You can select your preferred payment method at checkout or contact us for further details.

Yes. As required by law, The Closet collects VAT on all purchases and provides a tax invoice with every order.

Yes, we offer installment plans through Souhoola, ValU, Contact, and Forsa. These providers allow you to divide your purchase into convenient payments, based on their terms and conditions.

You can select your preferred installment provider at checkout or contact us for further details on how to get started.

Yes, we have two branches:

• New Cairo: Downtown Katameya Mall, 5th Settlement, Building S2, 1st Floor
• El Sheikh Zayed: Galleria 40 Mall, 26th of July Corridor, Ground Floor

Opening hours:
Both branches are open daily from 10:00 AM to 10:00 PM.

Both of our branches are open daily from 10:00 AM to 10:00 PM.

Yes, we have a branch in Dubai – Town Centre Jumeirah (United Arab Emirates).

You can contact us at:

• New Cairo branch: +20 102 032 0318
• El Sheikh Zayed branch: +20 102 400 6985

We offer our own delivery service inside Cairo, next day delivery. and Aramex for the rest of Egypt taking from 3 to 4 working days

Orders are typically delivered within 2–3 business days.

• Delivery fees: 200 EGP for all orders within Cairo.
• For deliveries outside Cairo, fees vary based on location.

Please note that we currently do not offer international shipping.

Our delivery fee is 200 EGP for all orders within Cairo.
For deliveries outside Cairo, the fee varies based on your location.

At the moment, we do not offer international shipping.

In-store purchases: All sales are final. We do not accept returns, exchanges, or refunds due to the nature of consigned (pre-owned) items.

Online orders: For deliveries within Cairo (via our own delivery service), you may inspect the item before completing payment.

For deliveries outside Cairo (via Aramex), please contact us on the same day of delivery if you wish to arrange a return.

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Our buying team set prices based on our selling history of similar items and considers retail price of the item, condition, color, style and current fashion trends.

Thank you for your interest in selling with us. You have three options:

1. Submit your item details via our website.
2. Send photos of the item via WhatsApp to our purchasing team at +20 103 317 2039..7 to 10 working days.
3. Bring the items directly to the store.
   Your items will remain with our team for 7 to 10 working days while we prepare the final price. If you agree with the offered price, we will proceed with the sale. If not, you can collect your items.

We accept a curated selection of luxury brands, including:

Bottega Veneta, Burberry, Bvlgari, Cartier, Celine, Chanel, Chloé, Chopard, Dior, Dolce & Gabbana, Fendi, Givenchy, Goyard, Gucci, Hermès, Jacquemus, Loewe, Louis Vuitton, MCM, Messika, Omega, Prada, Rolex, Stella McCartney, Tiffany & Co, Tom Ford, Valentino, Van Cleef & Arpels, YSL, and others.

We primarily operate on a consignment basis, where payment is made once the item is sold.

In certain cases, we may offer an immediate cash payout for select items, subject to approval by our purchasing team. To find out if your item qualifies, please send photos via WhatsApp to +20 103 317 2039.

For any questions regarding your item’s status or payments, please contact your Account Manager directly at +20 103 317 2039.

Our pricing is carefully set by our buying team, based on historical sales data of similar items. We also take into account the item's original retail price, condition, color, style, and current market trends to ensure a fair and competitive price.

Our consignment agreement has a minimum duration of 60 days.