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Frequently Asked Questions
Order
With THE CLOSET you can shop with confidence, before any item is posted to The Closet website or sold through our shops, it is SYSTEMATICALLY meticulously checked by our highly qualified authenticators to guarantee compliance and authenticity. We Offer you a lifetime money back (full refund) if not authentic. In addition, we provide THE CLOSET Authenticity certificate with all our orders.
If you are interested to order an item from The Closet, you can place an order online with simple check out steps or visit one of our retail shops in Downtown Katamya, New Cairo or Galleria 40 in Sheikh zayed
We offer cash on delivery, and accept visa and master cards at the shops and website. Also installment plans available by Valu, Sohoula and Forsa
All our prices are fixed, however if item didn't get sold after 2 months there's a possibility of price reduction
We offer our own delivery service inside Cairo, next day delivery. and Aramex for the rest of Egypt taking from 3 to 4 working days
Shop sales are final, no returns, no exchange, nor refund due to the natural of the consigned item (Used).
Online orders: Once you receive your item with our own delivery service in Cairo you can check the item before paying, for orders outside Cairo deliver by Aramex you shall contact us same day to arrange returns.
The Closet is not liable for the possible outcome of the item from personal usage, and that further issue towards the item should be addressed to the manufacturer (authorized dealer of the brand).
Yes, The Closet is required by law to collect VAT and we provide Tax Invoice.
We Offer 0% interest installments plans with Valu, Forsa and Contact
Selling
Our buying team set prices based on our selling history of similar items and considers retail price of the item, condition, color, style and current fashion trends.