FAQ

FAQ

How do you know that it’s an authentic item?

With THE CLOSET you can shop with confidence, before any item is posted to The Closet website or sold through our shops, it is SYSTEMATICALLY meticulously checked by our highly qualified authenticators to guarantee compliance and authenticity. We Offer you a lifetime money back (full refund) if not authentic. In addition, we provide THE CLOSET Authenticity certificate with all our orders.

How can I order?

If you are interested to order an item from The Closet, you can place an order online with simple check out steps or visit one of our retail shops in Downtown Katamya, New Cairo or Galleria 40 in Sheikh zayed 

How can I pay for my order?

We offer cash on delivery, and accept visa and master cards at the shops and website

Do you give discount?

All our prices are fixed, however if item didn't get sold after 2 months there's a possibility of price reduction

 

Do you deliver to my place?

We offer our own delivery service inside Cairo, next day delivery. and Aramex for the rest of Egypt taking from 3 to 4 working days

What is your return and exchange Policy?

-Shop sales are final, no returns, no exchange, nor refund due to the natural of the consigned item (Used).

- Online orders:  Once you receive your item with our own delivery service in Cairo you can check the item before paying, for orders outside Cairo deliver by Aramex you shall contact us same day to arrange returns.

What If the item got damaged from personal usage, will you fix it for me?

The Closet is not liable for the possible outcome of the item from personal usage, and that further issue towards the item should be addressed to the manufacturer (authorized dealer of the brand).

Do you charge VAT? (Value added tax)

Yes, The Closet is required by law  to collect VAT and we provide Tax Invoice.

Do you offer Layaway?

Yes, we have a layaway program good for 1 month period only, wherein you need to pay a deposit of 25% of the selling price and you need to pay the balance within 1 month. In case you cancel the layaway there will be an automatic cancellation charge of 10% from the selling price of the item. In case you pay the deposit by card, there is additional deduction of 2.5% due to bank charges.

Can I pay for my orders in installments?

We Offer 0% interest installments plans with Valu, Forsa and Contact

Based on what you determined the price of the item?

Our buying team set prices based on our selling history of similar items and considers retail price of the item, condition, color, style and current fashion trends.

Downtown Katamya - New Cairo

Building S2, 1st Floor, next to Vodafone

New Cairo, Egypt

Phone: +20 10 203 20318

Working Hours: Sat to Thur  from 10:00 am to 10:00 pm, Friday from 02:00 pm to 10:00 pm

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Galleria 40 - Cairo

Sheikh Zayed City

Opening soon

OPEN IN GOOGLE MAPS

Town Centre - Dubai

Jumeriah Road, Jumeirah 1, 1st Floor

Dubai, United Arab Emirates                             

Phone:  +971 55 435 0365

Working Hours: Daily from 10:00 AM to 10:00 PM

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Mushrif Mall - Abu Dhabi

Sheikh Rashid Bin Saeed St, 3rd floor

Abu Dhabi, United Arab Emirates                             

Phone:  +971 55 435 0365

Working Hours: Daily from 10:00 AM to  10:00 PM

OPEN IN GOOGLE MAPS